MightyMite Termite has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015. This reward reflects the company’s consistently high level of customer service.
“I’ve always been a fan of the rule about treating other people the way you’d like to be treated. Our customers invite us into their home because they have a problem, most people don’t know much about, and why would they? In many cases, all the customer knows is that they have this insect-eating their house, their equity, their home, and they want it fixed before it gets worse. In addition to doing that, I feel it’s important to remember that this is a person who’s got better things to be doing, that dealing with termites is an interruption to their normal routine, so don’t waste anyone’s time. Be professional, be courteous, show up on schedule, and get the job done without making it any more of a hassle than a home maintenance project has to be. In the rare event that a mistake is made, own up to it right away and fix it as soon as possible. That is how I would like to be treated if the shoe was on the other foot. We have a number of principles that guide the way we do things as a company, and this is one of them. As luck would have it, it turns out this is a pretty good way to run a business over the long haul.” – Sam Becker, Owner at MightyMite Termite Services
“Only about 5 percent of the Pest Control companies in San Francisco Bay Area have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”
Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.